Important information on Covid-19 for British Council customers and partners

6 July 2020

Our offices remain closed to the public. We are sorry for the disruption this causes but the health and safety of our staff and customers are our top priority. While we would like to resume our operations, we will only do this once we are certain we have the equipment and systems in place to reduce the risk of spreading Covid-19 to an absolute minimum.
If you are a test-taker, a student or parents please see below for further details and our free online education offers and activities.

This page will be updated on 13 July 2020.

Examination services


In light of Novel Coronavirus (Covid-19), IELTS tests have been suspended in Tanzania until further notice.

Affected test-takers will be eligible for a transfer or refund by contacting our centre via email

English Teaching Centre

Our face-to-face classes have been suspended until further notice. A member of our customer services team will be in touch with all affected students to provide further information. 

Our team are in the process of developing a comprehensive online English language offer, which our team will be in touch about very soon. If you would like to know more about this, our customer services team are continuing to work remotely to answer all your queries. They can be reached by phone (+255 686 888 000 / +255 677 888 001) or email (


Our Programmes team are continuing to deliver and develop our Education, Arts and Skills offers online. We will be in touch with all of our current partners about these plans and would be delighted to hear from prospective partners and audiences about how we can stay connected. Please get in touch with us over email with your ideas:

Customer contact  

Our offices are temporarily closed to the public, but you can contact us via telephone +255 686 888 000 / +255 677 888 001 or email

During this uncertain time, our students, customers and partners’ health is our top priority. 

Please stay up to date on current welfare guidelines, which are available here: