Important information on COVID-19 for British Council customers and partners

Following recent directives from the Tanzania Government, the British Council has limited its operations with several restrictions in place until further notice. We are committed to continuing to deliver for our customers and partners through online offers and support, which we will share with you in more detail in the coming weeks. 

In the meantime, the following restrictions are in place, with immediate effect:

Examination services


In light of Novel Coronavirus (COVID-19), IELTS tests have been suspended in Tanzania until further notice.

Affected test-takers will be eligible for a transfer or refund by contacting our centre via email

English Teaching Centre

Our face-to-face classes have been suspended until further notice. A member of our customer services team will be in touch with all affected students to provide further information. 

Our team are in the process of developing a comprehensive online English language offer, which our team will be in touch about very soon. If you would like to know more about this, our customer services team are continuing to work remotely to answer all your queries. They can be reached by phone (+255 686 888 000 / +255 677 888 001) or email (


Our Programmes team are continuing to deliver and develop our Education, Arts and Skills offers online. We will be in touch with all of our current partners about these plans and would be delighted to hear from prospective partners and audiences about how we can stay connected. Please get in touch with us over email with your ideas:

Customer contact  

Our offices are temporarily closed to the public, but you can contact us via telephone +255 686 888 000 / +255 677 888 001 or email

During this uncertain time, our students, customers and partners’ health is our top priority. 

Please stay up to date on current welfare guidelines, which are available here: