Customer Services Manager

• To ensure the Tanzania Sales and Customer Management team meets and exceeds the sales and service targets and KPIs as set by the British Council. 
• To motivate the Sales and Customer Management team and to foster good team spirit, delivering a high quality, efficient and integrated customer service experience. 
• To work closely with Head Customer Management Sub Saharan Africa and Head Marketing Sales and Customer Management, Business Leads to deliver business goals and share best practice and standards.
• Manage a sales and customer service team to meet stretching business targets.
• Support the development and delivery of marketing plans working alongside marketing colleagues and business leads.
• Drive the Sales and Customer Service teams to work hand-in-hand to deliver excellent customer experience to all new and existing customers.

Please visit our job site for full details on the role profile and for more information on the role responsibilities/ accountabilities and person specification.